At Jollycharm, we aim to deliver your orders as smoothly and transparently as possible. Please review the information below to understand our shipping options, costs, and delivery timelines.

Shipping Destinations

We currently ship to customers in the United States and Europe.
If your location is not listed at checkout, it means shipping is currently unavailable to that destination.

Shipping Fees

We offer free standard shipping on orders over USD $59.

For orders below USD $59, shipping fees are as follows:

• United States: USD $9.99 per order

• Europe: USD $6.99 per order

Shipping costs are calculated and displayed at checkout before payment is completed.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note:

• Orders are not processed or shipped on weekends or public holidays.

• During high-volume periods, processing times may be slightly longer.

Estimated Delivery Time

Estimated delivery times begin after your order has been shipped, not from the order date.

• Europe: 8–12 business days

• United States: 12–16 business days

These timeframes are estimates and may vary depending on destination, customs processing, and local carrier performance.

---

Delays and Exceptions

While we do our best to meet delivery estimates, please be aware that shipping times may be extended due to circumstances beyond our control, including but not limited to:

• Public holidays

• Extreme or severe weather conditions

• Customs inspections or clearance delays

• Peak shopping seasons (such as Black Friday, Cyber Monday, and major promotional events)

• Global or regional logistics disruptions

We appreciate your understanding during these periods and will always strive to keep you informed if significant delays occur.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow 24–48 hours for tracking updates to appear after shipment.

Customs, Duties, and Taxes

For international shipments, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate and complete at checkout.
Jollycharm is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your order appears significantly delayed or lost in transit, please contact our customer support team. We will work with the carrier to assist you and provide appropriate solutions where possible.

Contact Us

If you have any questions about shipping, delivery times, or your order status, feel free to reach out to us:

Email: support@jollycharm.com