Effective Date: December 13, 2025

Welcome to Jollycharm (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (the “Site”). By visiting our Site or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Eligibility and Use of the Site

By using this Site, you represent that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement.

You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not use our products or services for any illegal or unauthorized purpose.

2. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

3. Products and Services

All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice.

We make reasonable efforts to display product descriptions, images, and pricing accurately. However, we do not guarantee that all information on the Site is complete, current, or error-free.

Colors and product appearance may vary depending on your device or screen settings.

4. Pricing and Payment

All prices are listed in U.S. dollars (USD) unless otherwise stated.

We reserve the right to change prices at any time without prior notice. Payment must be received in full before an order is processed and shipped.

We use third-party payment processors to handle transactions securely. We do not store full payment card details.

5. Orders and Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product availability

• Errors in pricing or product information

• Suspected fraud or unauthorized activity

If your order is canceled after payment, you will receive a full refund.

6. Shipping and Delivery

Shipping costs, delivery timelines, and policies are outlined in our Shipping Policy, which forms part of these Terms.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather conditions, holidays, or other circumstances beyond our control.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

Please review the Refund Policy carefully before making a purchase.

8. Intellectual Property

All content on the Site, including text, images, graphics, logos, designs, and software, is the property of Jollycharm or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

9. User Content and Feedback

If you submit reviews, comments, or other content to us, you grant Jollycharm a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing or operational purposes.

You agree that your content will not violate any third-party rights or applicable laws.

10. Third-Party Services and Links

Our Site may include links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites.

Your use of third-party services is at your own risk and subject to their respective terms.

11. Disclaimer of Warranties

The Site and all products are provided on an “as is” and “as available” basis, to the fullest extent permitted by law.

We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Jollycharm shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or products.

In jurisdictions that do not allow certain limitations, liability shall be limited to the extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless Jollycharm, its affiliates, officers, directors, and employees from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Site.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable to international e-commerce transactions, without regard to conflict of law principles.

If you are a consumer in the European Union, you may benefit from mandatory consumer protection laws of your country of residence.

15. Dispute Resolution

We encourage you to contact us first to resolve any disputes informally.

Nothing in these Terms limits your statutory rights as a consumer under applicable laws.

16. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Jollycharm regarding your use of the Site.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: support@jollycharm.com